Help Desk

itExange has developed a mature ITIL based Help Desk as the first point of contact for our customers needs. We have founded our Help Desk on some key philosophies:

  • We are a Help Desk, not a call centre, all our support analysts are able to resolve issues on the first call

  • We are 100% Indian itExange and operated and all our employees are Indian based

  • We have deep technical skills across a wide range of technologies to ensure prompt incident resolution

  • We offer and report against strict SLA’s

  • Our charging model is fixed price per month to align our interests with yours

The Help Desk provides a single point of contact, accessible via telephone, email or Internet, for all user and network issues. Our experienced and friendly team leverage the breadth of customers we work with to ensure responsive and knowledgeable solutions to issues. The team also uses that breadth of experience to proactively provide solutions to new and complex problems before they become an issue for you.